The file scanpst.exe is a hidden file, so you need this setting to be enabled to locate it. To check this setting, follow these steps: • Click Start, then Control panel. • Click Folder options or File Explorer Options, then switch to the View tab • Under Hidden files and folders, make sure the Show hidden files and folders option is selected, and then click Ok. • Browse to the location of your Microsoft Office installation: • If you cannot find the scanpst.exe file using Search, try to locate the file manually.